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Help Tickets

Do you have a service-related issue about one of our induction heating systems? Use this form to describe your problem and we'll get back to yu as soon as we can.

Wait!

Is this an emergency? Is your heating process down? Do you need an instant response? If so, do not use this service; instead contact us or call our Field Service department at the number at the bottom of the page.

Help Ticket

Contact Information

Name:

Please provide your full name

Company:

...the name under which your organization did business with us. This will help us locate the records of our service to you.

Contact you:

PhoneEmailOther...how do you prefer we communicate with you on this issue?

Phone:

EMail:

Other:

What kind of message do you have for us?

I need some help...I want to suggest a product feature...I have an idea for an improvement...I want to thank you...

Help Requests

Select the subject that best describes your problem...

Customer ServiceEquipment Service, InstallationProduct PerformanceOrder Fulfillment or Delivery

Equipment Service, Installation Issue

For real-time service issues such as:

My system is showing a “fault” and I can’t clear it
My machine won’t “start”
My machine has failed, no display, no heat
etc.

Contact our Service Departments:
(US) +1.585.889.9000
ameservice@ambrell.com

(EU/UK)
+44 (0)1242 514042
plipscomb@ambrell.com

This form asks no Field Service questions

Customer Service Issue

Complete this portion if you feel that the service you received from us was unsatisfactory. Provide enough details for us to understand your perspective.

Describe your issue:

Give us details of what happened in our interactions with you (or didn't happen) that failed to satisfy your expectations.

Product Performance

Complete this portion if you feel that our products' perfomance has been unsatisfactory. Provide enough details for us to understand your perspective.

Describe your issue:

Give us details of what happened (or didn't happen) with our product that failed to satisfy your expectations.

Order Fulfillment, Delivery

Complete this portion if you feel that delivery of our produts or services has been unsatisfactory. Provide enough details for us to understand your perspective.

Describe your issue:

Give us details of what happened (or didn't happen) in the fulfillment of your order that failed to satisfy your expectations.

New Feature Suggestion

What new feature would you like to suggest?

Is there a capability you wish your system had?

Improvement Suggestion

What improvement would you like to suggest?

Is a way your system could do serve you better? Is there something it does you don't like?

System Information

Select your system:

EKOHEATEASYHEATHOTSHOT NovaStarL or ISM SeriesOtherWhich of these describes your induction system?

Identify your system: ...please provide serial number and/or part number [300-xxxx] for the power supply

...please provide serial number and/or part number [300-xxxx] for the power supply

Thanks

We would like to hear if you are particularly delighted with our products and services...

...leave your message here and...thank you for your business and your comments!

Attach file:

If you would like to attach a supporting image, file, scan, etc. that could help us better understand your request, browse to it from here...

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