Ambrell SmartCARETM Service

The Smart Way to Care for Your Induction Heating Equipment

Our SmartCARE Service is available to all Ambrell customers worldwide, aligning with our brand promise to delight every customer with performance excellence in every interaction.

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Our SmartCARE Service provides highly-effective support through our master-level field service engineers and factory-trained support personnel.

In addition to our standard service offering, we provide customized training sessions upon request, which we can conduct at our facility or on-site at your location. And we now provide the option of virtual training. Our SmartCARE Service also includes preventative maintenance programs, spare parts packages, extended warranties and more.

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Experienced Service & Support

With Ambrell SmartCARE Service, we provide experienced support and consulting that partner with you in selecting the right program to ensure your EASYHEAT and EKOHEAT systems keep performing day-in and day-out. Our expertise includes helping you:

  • Maximize Uptime
  • Increase Product Life-cycle
  • Lower Energy Consumption

We also have comprehensive preventative maintenance programs, start-ups / commissioning (including a virtual option), equipment repairs onsite or in-house, rental units to reduce long out-of-service times, a full inventory of spare parts and extended warranties available for both equipment and service. 

Specialized Training Programs

Our SmartCARE Service offering gives you access to a wide range of customized training programs for all Ambrell-manufactured equipment including:

  • Beginner to Advanced Training
  • Conducted Onsite or at Ambrell
  • Online Webinar Training

In addition, we offer a complete certification program for your own service technicians.

Ambrell SmartCARE Service At-a-Glance

Ambrell has more than 20,000 systems in over 50 countries. For decades we have provided start-ups/commissioning, equipment maintenance and aftermarket parts throughout the world. With SmartCARE, our services have been greatly expanded and now include the following:

Preventative Maintenance:

  • Designed to Maximize Uptime
  • Increased Product Life-Cycle
  • Lower Energy Consumption
  • Includes the Following:
    • - Equipment Calibration
    • - Mechanical Review
    • - Electrical Review
    • - Cooling System Review
    • - Spare Parts Review
  • Timely, Detailed Reporting and Recommendations

Equipment Training:

  • Ambrell Field Service Engineers Have 130 Years of Combined Industry Experience
  • Beginner-to-Advanced Programs
  • Available Onsite, at Ambrell Facilities and via Webinars
  • Certification Programs Include:
    • - Training for Customer Technicians
    • - Conducted by Master-Level Instructors
    • - EASYHEAT and EKOHEAT Products
    • - Knowledge-Based Exam Required

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Spare Parts:

  • Aftermarket Parts Readily Available
    • - Spare Parts
    • - Spare Boards
    • - Spare Coils
    • - Long Leadtime Components
  • Spare Parts Packages
  • Fast, Worldwide Parts Shipments

Warranties:

  • Option for Extended Equipment Warranty
    • - Up to 5 Years Available
  • Easy-to-Use RMA (Return Merchandise Authorization) Process
    • - Full Testing Upon Completion of Work
  • Service Warranty of 90 Days

Quick Facts:

  • In 2005, Cheltenham Induction Heating (CIH) was acquired by Ameritherm (now Ambrell).
  • In 2012, Ameritherm changed to our current name of Ambrell at all locations worldwide.
  • With SmartCARE Service, you have access to our complete offering of programs and support on our products under the brand names of CIH, Ameritherm and Ambrell.
Quick facts

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Delivering Our SmartCARE Service Across the Globe

Our SmartCARE Service is available worldwide with a global reach covering North America, South America, Europe, Asia, Africa, the Middle East and Australia.  As a partner you can trust for all your service needs, our SmartCARE offering is focused on five key areas of customer value:

Ambrell Field Service Engineers

Ambrell Service Engineers

Our Field Service Engineers provide customer support and onsite service worldwide. They have more than 130 years of combined service experience at Ambrell and possess master-level skills and qualifications. We also have Field Service Engineers available to you through authorized Ambrell distributors and contractors who have completed our intensive certification requirements.

We’d like you to meet some of our Field Service Engineers, up close and personal, and hear what they have to say.

Paul East

Paul East

"I started with CIH more than 40 years ago and have always enjoyed taking care of my customers around the world.”

Jim Craft

Jim Craft

“I find it so gratifying to solve problems quickly and efficiently. After 28 years with Ambrell, I can honestly say I love my work.”

Jim Francis

Jim Francis

“I have over 20 years of experience and I enjoy getting to know my customers and working to enhance their operations.”

Mike Baker

Mike Baker

“I have over 15 years of test and service experience. I know our systems well and enjoy installing them at customer sites.”

Josh Goodman

Josh Goodman

"I take pride in helping customers make the most of their systems by applying my extensive experience and engineering degree."

Four Ways To Contact Ambrell for Support

AMBRELL CORPORATION

1655 Lyell Avenue
Rochester, NY 14606
United States

 Directions to Ambrell Corporation Directions
T: +1 585 889 9000
F: +1 585 889 4030
Contact Sales
Contact Orders
Contact Service

AMBRELL B.V.

Holtersweg 1
7556 BS Hengelo
The Netherlands

Directions to Ambrell B. V. Directions
T: +31 880 150 100
F: +31 546 788 154
Contact Sales
Contact Orders
Contact Service

AMBRELL Ltd.

Front Suite, 1st Floor, Charles House
148-149 Gt Charles Street
Birmingham, B3 3HT
United Kingdom

T: +44 1242 514042
F: +31 546 788 154
Contact Sales
Contact Orders
Contact Service