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Ambrell SmartCARETM Service

The Smart Way to Care for Your Induction Heating Equipment

Our SmartCARE Service is available to all Ambrell customers worldwide. Aligning with our brand promise to delight every customer with performance excellence in every interaction, our SmartCARE Service provides highly-effective support through our master-level field service engineers and factory-trained support personnel.

In addition to our standard service offering, we provide customized training sessions upon request, which we can conduct at our facility or on-site at your location. And we now provide the option of virtual training. Our SmartCARE Service also includes preventative maintenance programs, spare parts packages, extended warranties and more.

Experienced Service & Support

With Ambrell SmartCARE Service, we provide experienced support and consulting that partner with you in selecting the right program to ensure your EASYHEAT and EKOHEAT systems keep performing day-in and day-out. Our expertise includes helping you:

Maximize Uptime
Increase Product Life-cycle
Lower Energy Consumption

We also have comprehensive preventative maintenance programs, start-ups / commissioning, equipment repairs onsite or in-house, rental units to reduce long out-of-service times, a full inventory of spare parts and extended warranties available for both equipment and service.

Specialized Training Programs

Our SmartCARE Service offering gives you access to a wide range of customized training programs for all Ambrell-manufactured equipment including:

Beginner to Advanced Training
Conducted Onsite or at Ambrell
Online Webinar Training

In addition, we offer a complete certification program for your own service technicians.

Ambrell SmartCARE Service At-a-Glance

Ambrell has more than 17,000 systems in over 50 countries. For decades we have provided start-ups/commissioning, equipment maintenance and aftermarket parts throughout the world. With SmartCARE, our services have been greatly expanded and now include the following:

Preventative Maintenance:

Designed to Maximize Uptime
Increased Product Life-Cycle
Lower Energy Consumption
Includes the Following:
- - Equipment Calibration
- - Mechanical Review
- - Electrical Review
- - Cooling System Review
- - Spare Parts Review
Timely, Detailed Reporting and Recommendations

Equipment Training:

Ambrell Field Service Engineers Have 130 Years of Combined Industry Experience
Beginner-to-Advanced Programs
Available Onsite, at Ambrell Facilities and via Webinars
Certification Programs Include:
- - Training for Customer Technicians
- - Conducted by Master-Level Instructors
- - EASYHEAT and EKOHEAT Products
- - Knowledge-Based Exam Required

Spare Parts

Aftermarket Parts Readily Available
- - Spare Parts
- - Spare Boards
- - Spare Coils
- - Long Leadtime Components
Spare Parts Packages
Fast, Worldwide Parts Shipments

Warranties:

Option for Extended Equipment Warranty
- - Up to 5 Years Available
Easy-to-Use RMA (Return Merchandise Authorization) Process
- - Full Testing Upon Completion of Work
Service Warranty of 90 Days

Quick Facts:

In 2005, Cheltenham Induction Heating (CIH) was acquired by Ameritherm (now Ambrell).
In 2012, Ameritherm changed to our current name of Ambrell at all locations worldwide.
With SmartCARE Service, you have access to our complete offering of programs and support on our products under the brand names of CIH, Ameritherm and Ambrell.

Delivering Our SmartCARE Service Across the Globe

Our SmartCARE Service is available worldwide with a global reach covering North America, South America, Europe, Asia, Africa, the Middle East and Australia. As a partner you can trust for all your service needs, our SmartCARE offering is focused on five key areas of customer value:

Specialization: Induction heating is all we do – it’s our core competency and our passion. From new start-ups/commissioning to equipment maintenance and training to aftermarket parts, you’ll be working with a specialist every time, on every call.

Master-Level: Our field service engineers have attained master-level status through rigorous training, testing and extensive field experience. And as a consulting partner, they have the expertise you need to address a full range of customer requirements.

Attentiveness: We consistently provide an exceptional level of attentiveness. Whether you need support over the phone or service in the field, you can count on our personnel to cover every important detail.

Responsiveness: Ambrell’s reputation for service and support has been, and always will be, grounded in our stellar responsiveness. We take great pride in our quick response times and the value it brings to our customers

Training: We have experts who offer beginner to advanced training programs. They deliver onsite, hands-on sessions as well as customized webinar training. Our training includes our systems, accessories and more.

Ambrell Field Service Engineers

Our Field Service Engineers provide customer support and onsite service worldwide. They have more than 130 years of combined service experience at Ambrell and possess master-level skills and qualifications. We also have Field Service Engineers available to you through authorized Ambrell distributors and contractors who have completed our intensive certification requirements.

We’d like you to meet some of our Field Service Engineers, up close and personal, and hear what a few of them have to say.

Paul East

"I started with CIH more than 40 years ago and have always enjoyed taking care of my customers around the world.”

Jim Craft

“I find it so gratifying to solve problems quickly and efficiently. After 20 years with Ambrell, I can honestly say I love my work.”

J. “Frankie” Francis

“I have over a decade of experience and I enjoy getting to know my customers and enhancing their operations.”

Mike Baker

“I have nearly a decade of test and service experience. I know our systems well and enjoy implementing them at customer sites.”