With Ambrell SmartCARE Service, we provide experienced consulting that partners with you in selecting the right program to ensure your EASYHEAT and EKOHEAT systems keep performing day-in and day-out. Our expertise includes helping you:
We also have comprehensive preventative maintenance programs, start-ups / commissioning, equipment repairs onsite or in-house, rental units to reduce long out-of-service times, a full inventory of spare parts and extended warranties available for both equipment and service.
Our SmartCARE Service offering gives you access to a wide range of customized training programs for all Ambrell-manufactured equipment including:
In addition, we offer a complete certification program for your own service technicians.
Ambrell has more than 15,000 systems in over 50 countries. For decades we have provided start-ups/commissioning, equipment maintenance and aftermarket parts throughout the world. With SmartCARE, our services have been greatly expanded and now include the following:
Our SmartCARE Service is available worldwide with a global reach covering North America, South America, Europe, Asia, Africa, the Middle East and Australia. As a partner you can trust for all your service needs, our SmartCARE offering is focused on five key areas of customer value:
Specialization: Induction heating is all we do – it’s our core competency and our passion. From new start-ups/commissioning to equipment maintenance and training to aftermarket parts, you’ll be working with a specialist every time, on every call.
Master-Level: Our field service engineers have attained master-level status through rigorous training, testing and extensive field experience. And as a consulting partner, they have the expertise you need to address a full range of customer requirements.
Attentiveness: We consistently provide an exceptional level of attentiveness. Whether you need support over the phone or service in the field, you can count on our personnel to cover every important detail.
Training: We have experts who offer beginner to advanced training programs. They deliver onsite, hands-on sessions as well as customized webinar training. Our training includes our systems, accessories and more.
Our Field Service Engineers provide customer support and onsite service worldwide. They have more than 130 years of combined service experience at Ambrell and possess master-level skills and qualifications. We also have Field Service Engineers available to you through authorized Ambrell distributors and contractors who have completed our intensive certification requirements.
We’d like you to meet some of our Field Service Engineers, up close and personal, and hear what a few of them have to say.
"I started with CIH more than 40 years ago and have always enjoyed taking care of my customers around the world.”
“I find it so gratifying to solve problems quickly and efficiently. After 20 years with Ambrell, I can honestly say I love my work.”
“As an authorized Ambrell contractor, I take great pride in helping our customers achieve optimum system performance.”
“I have been working with Ambrell and CIH systems for over 33 years. I have a passion for induction and our customers.”
“I have over a decade of experience and I enjoy getting to know my customers and enhancing their operations.”
“I have nearly a decade of test and service experience. I know our systems well and enjoy implementing them at customer sites.”